In person-coaching to Bharat Petroleum team on business challenges using human centered design to bring in innovation.
Manager Business Analytics and Insights Avinash Das “Thanks Gauri for such a great design thinking workshop !! So much of your presentation was just what I needed to boost my change in mindset and working practices for understanding internal or external customer’s perspective. I just wanted to let you know how much I appreciated your structured and collaborative approach to such a wide topic with key take aways which I can put into business practice. Thanks again..”
Bharat Petroleum Corporation Limited Sales & Marketing Consultant Prashant Kumar Choudhary “I attended Design Thinking workshops facilitated by Gauri on tackling Bharat Petroleum challenges and it was superb learning especially Journey Map for pain points of Business and Business user which made me think to focus on the actual problem of the Business to design the solution in an effective way. I was surprised that I designed a solution using Empathy Map, Journey Map, Ideations and Prototype using storyboard which I was not doing earlier and will be great approach in future as well which I am surely going to apply in my daily life.”
Executive Officer Nivedita Waghamode “Thank You Gauri Mohan for insightful, engaging, thought-provoking and fascinating sessions. It will definitely be beneficial in solving real business cases with customer-centric mindset. Overall, it was a great learning experience.”
Parag Agrawal HR Consultant, New Businesses at BPCL “Thanks a lot Gauri for enlightening us with your deep insights and practical experience in implementing design thinking for designing products and services. Your method of delivery is awesome. Happy to learn it from you..”
Sanjay Kumar Suri General Manager Technology at BPCL “Thanks Gauri for formally exposing our teams to Design Thinking!!”
Ashis Mondal SAP Senior Manager at BPCL “it was really a fantastic learning experience.”
Rana Vats IT Manager “Thank you Gauri for your teachings on Design Thinking.It really brought a new perspective to our thinking on innovative n effective solutions.”
Vikas Anand Information Security Manager “I loved particularly the Jamboarding session which was really helpful in brainstorming real business case. Definitely we will take it forward and implement in our role .“
Coached an experienced and passionate group of creative learners on solving real business BP challenges via Design Thinking tools and techniques to bring in customer centric innovative solutions to life.
BP Creative Learners: SAP Functional, Technical consultants, Information Security, HR and Business users from strategy, retail, loyalty and employee relations all set to create a wow customer experience via tackling their respective business challenges.
Challenge 1: “How do we capture customers data / vehicle data to track and understand their fueling pattern at BPCL outlets for understanding customer profiling?“
Challenge 2: “How do we identify and capture details of private players (only in MS & HSD space) and corresponding retail outlet wise sales pattern and its impact on BPCL?”
Challenge 3: “How do BPCL peers, team members, supervisors improve interpersonal relationships?”
Gauri Mohan 